We handle personal information in an open and transparent manner in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) ("Privacy Act") and other applicable privacy laws.
What information we collect
Why we collect it
Personally identifiable information requested by us includes (but is not limited to) your name, contact details (including address) and other information which may assist us in conducting our business. In certain circumstances we collect financial information, including your credit card information where appropriate.
We may collect data relating to your activity on our websites (including the type of web browser you use, your operating system, your IP address and other clickstream information) via tracking technologies such as cookies, and as part of standard server logging practices. We use the Google Analytics service to assist with this process; for further information about how Google uses the collected data, please see https://www.google.com/policies/privacy/partners/.
Cookies allow your browser to utilise some of the features of our websites. We use both session cookies and persistent cookies. Most web browsers are set by default to accept cookies; if you reject cookies you will be unable to take advantage of some of the features of our websites.
The primary purpose for which we collect information about you is to conduct our business, provide and market our products and services to you, meet our legal or regulatory obligations, and also for the management of business transactions entered into with us and the administration of any accounts you have with us.
How we collect it
How we use it
We will generally collect personal information by way of forms filled out by people, face-to-face meetings, business cards, electronic communications and telephone conversations. In addition, we collect personal information from our website through receiving subscription applications, and other electronic documents.
We may collect your personal information when you request, acquire or use a product or service from us, register with us as a subscriber, complete a survey, or questionnaire, enter a competition or event, or when you communicate with us electronically (including email and facsimile), by telephone or in writing (for example if you make a complaint or provide feedback) or where you provide personal information via social media (such as via Facebook).
If, at any time, you provide personal or other information about someone other than yourself, you must have that person's consent to provide such information for the purpose for which you provide it to us.
We may use the personal information we collect for the following purposes:
- to provide you with news and information about our products and services, email updates
- To conduct competitions or promotions
- To verify your identity
- To investigate any complaints about or made by you, or if we have reason to suspect that you are in breach of any of our terms and conditions or that you are or have been otherwise engaged in any unlawful activity
We will not sell, trade or disclose to third parties any individual's information, including names and addresses, without the consent of the individual concerned, or otherwise in accordance with the Privacy Act.
We may, at our discretion, disclose personal information to third parties:
- Engaged by us to perform functions or provide products and services on our behalf, such as processing of credit card information, mailouts, debt collection, marketing, research, advertising and hosting of customer relationship management (CRM) systems.
- That are our agents, business partners or joint venture entities or partners;
- Authorised by you to receive information held by us;
- As part of any investigation in relation to you or your activity which we suspect to be a breach of any of our terms and conditions, serious misconduct or unlawful (including disclosure to the police, any relevant authority or enforcement body, or your Internet Service Provider or network administrator);
If you are a minor
We provide subscription services to children and young adults who are legally minors and may not be able to provide valid consent to our collection, use, disclosure, storage or other handling of their personal information.
Parents and guardians of children/minors are personally responsible for monitoring their child's access to, and use of, our services and for providing valid approvals for their child's participation in subscription, and other promotional activities conducted by us.
If you are a child or young adult under the age of 18 years, you must ask your parent or legal guardian to approve your provision of personal information before you submit your personal details to us.
Accessing and updating or correcting your information
Under the Privacy Act, you may request to access, update or correct the personal information we hold about you. We will require you to verify your identity and to specify the information that you wish to access, update or correct.
Subscribers or members of our website will generally be able to access, update and correct their membership and contact details online.
We request that you keep your information as current as possible so that we may continue to improve our service to you.
We will make attempts to ensure that the personal individual information held by us is accurate and up to date. If information we have about an individual is not accurate or up to date, they may ask that it be corrected.